評酒趣

UX research | UX design

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Project duration

2021 Aug ~ Oct

My role

UX designer, UX researcher

Responsibilities

User research, wireframing, Low-fi & Hi-fi prototyping, mockup

097 website is an online forum. We also provide first hand news about alcohol online. 097 is trying to create a place where people who like alcohol can make friends with each other and have a fun time on the website.

「評酒趣」是一個專為愛酒人士打造的社群平台,提供第一手酒類相關消息,讓使用者能與同好分享交流與酒相關的美好經驗。

Problem

Due to the regulation in Taiwan. Drinking alcohol isn’t implemented in Taiwan. Most people tend to exchange information about alcohol in some Facebook privacy groups that are not always trustworthy.

由於台灣法規的限制,以及飲酒文化的不普及,酒類相關資訊大多分散,並且愛好者們多數從Facebook社團進行交流,資訊參差不齊,並且欠缺來源可信度。

Goal

Promote culture of alcohol in Taiwan. Aim to create the biggest siociaty of alcohol.

推廣優良品酒文化,創造全台最大酒品討論社群。

Summary

By interviewed 6~7 alcohol lovers. Understanded their preferences, habits and pain points. I also did questionnaire survey to helped me understanded users pain points.

透過6~7個愛好者的訪談,深入了解其喜好、習慣與痛點之後,進而設計了收集酒類愛好者資訊的問卷,從問卷回復以及訪談內容中整理出以下幾個痛點。

Pain point

Feeling annoyed by advertisements.
在搜尋資訊的時候看到影響閱讀的廣告,以及粗製濫造的業配感到不耐。

Care about comment rate.
在意發文時的留言討論熱烈度。

Care about usability of posting process.
編輯器的使用體驗會影響到平台使用意願。

Feeling doubt about the information and news are true or not.
對於有資訊的可信度、專業度保有疑問。

Want to know the newest news and event information.
想第一時間知道各種特賣、活動訊息。

Personas

Problems

Want to know the lastest news and what topic is recently popular.

希望能第一時間知道最新消息,以及近期的流行、熱門話題。

Solving

Put "hot keyword" at homepage. We although organized some posts in the "hot topic" list users can check out the most popular posts in it.

將熱門的關鍵字至於首頁,並將近期點擊、留言率最高的文章至於熱門話題區。

Problems

The usability of mobile posting process is always not good enough.

手機端PO文介面的好用與否會影響使用意願。

Solving

Based on the mobile first design, user can easy click the "Insert" button to insert conponents like subtitle, content, images...ect.

以手機介面為設計出發點,使用者可透過點擊「插入」按鈕來插入副標題、內文、圖片...等元件,並直接編輯,操作簡單快速。

Problems

Care about the post is trending or not.

在意po文的迴響、討論熱度。


Want to make friends with other alcohol enthusiast.

想要認識跟更多酒類同好。

Solving

On the bottom of the article, users can leave their motions, reply to others comments to interact with others.

文章頁面下方附設留言區,使用者可留言想法、回覆他人留言等,與其他使用者交流。

Accessibility considerations

Pictures which are inserted by users can add notes for some users using a screen reader to imagine content of the pictures.

圖片皆可以附註圖片說明,讓螢幕閱讀器的使用者也可以得知圖片內容。

Impact

「你就照抄mobile01,把網站主題改成酒類相關的論壇吧!」主管如是說。
接到這樣的需求並不新鮮,但這是第一次下定決心從十分模糊的概念慢慢透過訪談、市場調查,定義使用者,發掘痛點,並慢慢聚集出一個具體的產品概念,雖然時間很緊迫,也不得不利用下班時間進行用戶研究,但這是第一次把握機會將所學的UX方法與知識,實際運用在企業的產品上。

What I learned

如何在訪談的過程中持續修正問題方向,鍛鍊聆聽的耐心,還有如何引導受訪者回答更多相關內容。在UI設計方面,不同於以往設計電子商務的模式,為了更加注重閱讀體驗,對於字體大小、間距等等細節花了更多時間雕琢,因此有了更深刻的了解。

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